Refund Policy for EduGuru Academy by KNSYVICA Global Education Private Ltd:

  1. Subscription Cancellation:

    Students may cancel their subscription if dissatisfied with classes, with parental consent.

    Cancellation requests must be submitted in writing through email []

  2. Inactive Portal due to Non-Attendance:

    If a student misses 2 sessions without parental notification, their portal will be temporarily inactive.

    Reactivation requires parental confirmation to ensure the student's well-being.

  3. Permanent Discontinuation:

    For students discontinuing permanently with a balance, a 20% administration fee will be deducted.

    The refund amount will be calculated based on the remaining subscription balance.

  4. Refund Processing Time:

    Refunds will be processed within 10 to 14 working days of receiving a valid cancellation request.

    Timely communication will be maintained to update the student and parents on the refund status.

  5. Currency Exchange Rate:

    Refund amounts will be determined based on the prevailing currency exchange rate of INR on the day of the refund.

    Any fluctuations in exchange rates will be accounted for transparently.

  6. Parental Consent:

    All subscription cancellations and reactivations require explicit consent from parents or legal guardians.

    Consent can be provided through a designated form or via email []

  7. Transparent Communication:

    Clear communication channels will be maintained to ensure parents and students are informed about the refund process.

    Regular updates will be provided to avoid any confusion or dissatisfaction.

  8. Protection of Company Interests:

    The administration fee is designed to cover operational costs associated with processing cancellations and refunds.

    Deductions are made in accordance with the company's commitment to providing uninterrupted, quality educational services.

  9. Flexibility for Genuine Cases:

    EduGuru Academy understands unforeseen circumstances; therefore, genuine cases will be considered individually for fair and reasonable resolutions.

  10. Contact Information:

For any queries or concerns regarding the refund policy, parents and students can contact our dedicated customer support team at

This refund policy is designed to maintain transparency, protect the company's interests, and provide a clear and professional process for students and parents. We are committed to delivering an exceptional educational experience at EduGuru Academy.